Privacy Policy

Personal Information
You provide this when you interact with us.
Name
Email address
Phone number
Company name
Billing and shipping details
Account login credentials

Business and Transaction Data
Order details
Product preferences
Purchase history
Communication records

Technical Data
IP address
Browser type
Device information
Pages visited
Usage behaviour on the site

Payment Information
Payments are processed through secure third-party providers. We do not store full credit card details.

We use your data to:
Provide and manage your account
Process orders and deliver products
Communicate with you about orders, updates, and support
Improve our website and services
Provide quotations and sourcing support
Maintain internal records and compliance
Prevent fraud and protect platform security

We only share information when required to operate the business.

With suppliers and manufacturers
To fulfill sourcing and delivery requirements

With logistics partners
For shipping and delivery

With service providers
For payment processing, hosting, and system management

With legal authorities
When required by law or to protect our rights

We do not sell your personal information.

Emerald Logix operates across multiple regions including China, Trinidad and Tobago, Panama, and other global markets.

Your information may be processed and stored in different countries. We take steps to ensure your data is handled securely and in line with applicable laws.

We use industry-standard security measures to protect your data.
Secure servers and encrypted connections
Controlled access to systems
Regular monitoring and updates

You are responsible for keeping your account login details secure.

Data Retention

We keep your information only as long as necessary to:
Provide services
Meet legal and regulatory requirements
Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:
Access your personal data
Request corrections
Request deletion of your data
Object to certain data uses
Request a copy of your data

To make a request, contact us using the details below.

Cookies and Tracking

We use cookies to improve your experience.
Remember your preferences
Analyze site traffic
Enhance functionality

You can control cookie settings through your browser.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

Accounts and Portals

When you create an account:
You are responsible for maintaining confidentiality of your login details
You agree to provide accurate information
We reserve the right to suspend accounts that violate our terms

We may update this policy as needed. Updates will be posted on this page with a revised effective date.